STORE CLOSED FOR MAINTENANCE will RE-OPEN SOON!!!!
STORE CLOSED FOR MAINTENANCE will RE-OPEN SOON!!!!
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All returns must meet the overall guidelines in order for the individual return policy to apply.
• All product returns require a Return Merchandise Authorization ("RMA") number.
• You must request a return within 30 days of the invoice date unless otherwise stated above.
• Products that are received by Merchison Co. in any of the following conditions are not eligible for return and may be rejected:
Returns are subject to restocking fees of 15%-30% of the purchase price. Merchison Co. may assess the restocking fee against the customer's account or deduct the fee from the refund amount on all returns, subject to the Return Policy and any product-specific policy. Merchison Co. reserves the right to adjust the value of any item returned for a refund to reflect its current market price, in which case the restocking fee will be applied after this adjustment.
Merchison Co. does not charge for restocking fees for returns of defective products, or if you received the wrong product, products damaged during shipment, or if the product did not match what was shown on the Site, provided the item is returned within its return policy period and in accordance with the Return Policy.
In the event a product is returned that is not defective or an incorrect product or where the product does match what was shown on the Site, the product will either be returned to the customer or the return shipping cost initially covered by Merchison Co. will instead be deducted from the refund amount along with any necessary restocking fee that may apply.
Customers are responsible for return shipping costs. Merchison Co. does not charge for return shipping labels for returns of defective products, or if you received the wrong product, products damaged during shipment, or if the product did not match what was shown on the Site.
For products that are eligible for return for replacement, the return shipping labels are free for returns for replacement of the same item within the applicable return policy period. For returns of unopened items that are returned in the original condition as shipped that were originally shipped via large item shipments, customers are responsible for any return shipping costs.
In the event a product is returned that is not defective or an incorrect product or where the product does match what was shown on the Site, the product will either be returned to the customer or the return shipping cost initially covered by Merchison Co. will instead be deducted from the refund amount along with any necessary restocking fee that may apply.
To return a product to Merchison Co., you must obtain an RMA number within the applicable return period for the product. Merchison Co. will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days within which time returned products must be received by Merchison Co. RMA numbers will not be extended or reissued.
The customer must prominently display the RMA number(s) on the shipping label as well as the RMA invoice on the box(es) containing the returned product. The customer is solely responsible for shipping any returned product to Merchison Co. The customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment.
The customer agrees to bear all shipping and insurance charges and all risks of loss for the returned product during shipment. The customer agrees that all returned products will be 100% complete, in re-sealable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer.
If any component of the returned product is missing, Merchison Co. Return Procedure will be breached and Merchison Co. may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s). Merchison Co. will not refund the original shipping charges to the Customer. In addition, Merchison Co. may assess a 15%-30% restocking fee against the Customer's account or deduct the fee from the refund amount on all returns, subject to the Return Policy and any product-specific policy Merchison Co.
The return must be properly packaged to protect against damage in transit. Please note that any damage caused by mishandling, improper installation, or product defacement will result in your return being denied and the product being returned to you.
Please allow 7-10 business days for your return to process after being received. Due to item availability, some repair/replacement returns may be delayed or changed to refund. Once your return has been processed, we will send you an email regarding your return.
Refunds will be credited back to your original payment method. Once your return has been processed, please allow 3-5 business days for your refund to post to your account. If the original payment method is no longer available, Merchison Co. will mail you a check to the billing address listed on your account.
For products that are eligible for return for replacement, the product may only be returned for a replacement of the same item. We do not allow exchanges or returns for replacements for different items. If you would like to receive a different item, you would need to return the original item for a refund, in accordance with the Return Policy, and then purchase the item you would like to receive instead of the original item. If Merchison Co. no longer carries an item that is sent in for replacement, or if that item is simply out of stock, Merchison Co. will issue you a refund. Once your return has been processed, a replacement will be processed and shipped within approximately 1 -2 business days.
We do not cross-ship. Returns must be received, inspected, and approved before we ship a replacement.
Refused shipments are treated as regular returns and may be charged a non-refundable 15% -restocking fee.
A defective product that is returned may be repaired, replaced, or refunded at Merchison Co. sole discretion unless otherwise required by law.
Nothing in this Return Policy limits your rights and remedies under any law.
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